Short-Term Car Rental FAQ

Chances are the rental cars that you saw online are either private-owned cars or are illegal cars. Beware of ridiculously cheap car rental deals, make sure to do some research and ask for a proper rental agreement or document (if there’s one, check the insurance coverage and any vague terms and conditions).

There are too many risks involved when it comes to renting a passenger/private-owned car or an illegal car. Renting one may cause you the following:

  • Disputes – not limited to fines, car dents/scratches, penalties, unknown/hidden costs, insurance charges, etc.
  • Legal Implications – if your vehicle is classified as a:
    • Passenger vehicle (a car registered under the name of a private individual)
    • Stolen vehicle
    • Deregistered vehicle
    • Disposed vehicle (due to defects or it being associated with a committed crime)
  • Insurance and Other Related Issues – not limited to the following:
    • Accidents coverage (for vehicle damage (repairs, parts replacement, etc.), medical expenses (hirer, authorised second driver, and the third party), third-party property damage, death, other legal costs, etc.)
    • Missing/stolen vehicle
    • Named/authorised additional driver issue
    • Overseas driving coverage
    • Others – no 24-hour roadside assistance for breakdown, towing, courtesy car/vehicle replacement, etc.
Yes, Ace Drive is a legal car rental company. Please feel free to do further verification by searching for our Business Registration Number, “#201004348K”, on ACRA and/or BizFile‘s website.
Yes, there is. Below are our age and driving experience requirements. Note: Hirers who do not meet our age group or driving experience criteria can still be considered on a case by case basis, subject to approval.
  • Normal Vehicles – 23 to 65 years old with 3 years of driving experience.
  • Convertible, Sports & Coupe Vehicles – 23 to 65 years old with 3 years of driving experience.
  • High-Performance Vehicles – 25 to 65 years old with 3 years of driving experience.
  • Exotic Vehicles – 29 to 65 years old with 5 years of driving experience.
  • For Singaporeans/PRs – valid Singapore driving licence & NRIC
  • For Non-Singaporeans/Foreigners – valid international driving licence and FIN (Singapore Employment Card)/passport.
Ace Drive’s rental rates are based on a 24-hour rental day starting with the hour you pick up the vehicle.
Yes, there is. For all Personal Car Rentals, a minimum of 1 day is required. As for Corporate Car Rentals, a minimum of 3 days is required.

Below are the available payment options at Ace Drive:

  • Credit Card (Visa & Mastercard) and NETS
  • Bank Transfer
  • PayNow (see details below)

Please take note that Ace Drive also accepts cash, however, we strongly discourage our customers from making cash payments to eliminate or prevent any potential risks, theft, or fraud.

Cash payments should be made to “Ace Drive Pte Ltd” only and should be done within our office.

To reduce the risk of further local transmission of COVID-19, we kindly request for our customers to send their payments through online bank transfer or PayNow. To learn more about PayNow, please click here.

Account Holder: ACE DRIVE PTE LTD

  • DBS Account No: 003-918921-4
    • Bank code: 7171
    • DBS Swift Code: DBSSSGSG
  • PayNow UEN#: 201004348K

Please note that all charges stated or displayed are before GST, unless stated otherwise. All hiring charges are subject to the prevailing GST rate.

To make a temporary reservation, please fill out our enquiry form or contact us at +65 6585-5555. All reservations are subject to confirmation and full payment must be made to book your desired date.

Yes, we do. For the security deposit, we accept credit cards (highly preferred) and cheque (applicable for locals only).

The security deposit will be fully refundable after 7 working days (from return date), subject to traffic violations, summons, and unpaid penalties for mileage, time extensions, petrol, and damages to our vehicle, IF ANY.

The security deposit amount depends on your car choice. This information will be provided upon quotation.

Yes, we do. The car can be delivered or collected anywhere within Singapore provided that the reservation and credit card authorisation are processed in advance.

Yes, we do. A nominal fee will be charged if in any case an external GPS/Navigation System is requested.
No, smoking is strictly prohibited in our vehicles. For such case, a penalty fee of $250 will be charged for vehicle detailing.

Yes, please take note that all our vehicles are allowed to be driven from Singapore to West Malaysia, provided that:

(i) The rental rates will be 50% more and the insurance excess will be doubled.
(ii) The insurance excess will be collected in full, either through credit card or cash. Please take note that cheques will not be accepted.
(iii) Permission to drive to Malaysia is subject to approval and all payments must be paid prior to entering Malaysia. Failing which the deposit will be forfeited and/or additional charges will be imposed for recovering the vehicle.

Insurance excess is the driver’s maximum insurance liability. This will only be chargeable for car accidents or damages. No charges will be imposed if no accident or damage occurred during the rental period.

The insurance excess depends on your car choice. This information will be provided upon quotation.

Yes, there will be penalty charges after the standard 24 hours rental. Every late/excess hour is chargeable at 20% of the rental rate. Any extension will be charged at 10% of the rental rates, subject to availability.

If you need more than 24 hours, please talk to your assigned sales representative and they will advise you accordingly on the availability and charges.

Yes, you can. Ace Drive provides a complimentary (free of charge) additional second-named driver provided that a valid driver licence is presented upon booking confirmation. All rental terms and conditions applicable to the primary car hirer will also apply to the additional second-named drivers.

All our Japanese cars DO NOT have a mileage cap. However, the majority of our Luxury Cars have a reasonable mileage cap.

The purchase of extra mileage must be done before taking over the vehicle & any balance is non-refundable.

Excess Mileage Cap – 2% per km charge of the rental rate.

Additional Services (Add On):

  • 1.5% of the rental rate per km (pay per km use)
  • 1% of the rental rate for 10km per block
Yes. Our vehicles are usually provided with a full gas tank. The return of any rented vehicles requiring top-ups will incur a penalty cost of $5.00 per litre. All vehicles must be refuelled with Premium Grade Unleaded (98 RON) gasoline ONLY.

Yes, there is. Please refer to the cancellation and change of date penalty guidelines below:

  • 100% forfeiture – for cancellations done less than 2 weeks from the date of rental. No refund will be given for no-shows.
  • 80% forfeiture – for cancellations done less than 4 weeks from the date of rental or change of date on the date of rental.
  • 60% forfeiture – for cancellations done less than 6 weeks from the date of rental or change of date 3 days prior to the rental date.
  • 40% forfeiture – for cancellations done less than 8 weeks from the date of rental or change of date a week prior to the rental date.
  • 20% forfeiture – for cancellations done less than 3 months from the date of rental or change of date 2 weeks prior to the rental date.
  • 10% forfeiture – for cancellations done less than 3 months from the date of rental or change of date 3 weeks prior to the rental date.
Since 1st July 2012, we have stopped operating on Sundays & public holidays. However, for special requests or cases, we are open to serving at an additional $50, subject to availability.
Hirers are held fully liable for any traffic or parking violations or breaking of any law governed by the authorities of Singapore.

Ace Drive’s Sports, Luxury & Exotic Vehicles have been preset with a range between 125km/h – 165km/h, depending on the vehicle’s capacity. Pre-setting speed limits does not mean that Ace Drive encourages speeding.

Ace Drive will not be made liable for any speeding offence(s) by the Hirer. The Hirer is solely responsible for any violation of Singapore laws during the rental period. There will be a penalty of $10 per km in excess of the given speed limit.